Overhead service line repairs across Sydney, done by a Level 2 ASP.

The point of attachment is where the network's overhead service line lands on your building or pole and terminates into the consumer mains heading to your switchboard. The customer owns the attachment hardware (the bracket, insulators and tails), and the network owns the conductors back to the street. Ausgrid and Endeavour each specify slightly different bracket and fitting hardware — we stock both. When the bracket fatigues or the tails corrode, you need a Level 2 ASP to replace it. Thorntek handles the lot and lodges the paperwork.

Yes. Frayed insulation, exposed copper, fittings gone green, or a bracket that's pulled the fascia board away all need a same-week Level 2 inspection. Don't touch it, don't climb up, and don't move anything stored near the cable. Send us a photo from the ground. We carry replacement bracket stock for weatherboard, brick veneer and fibro fascias on the truck.

If your builder is removing the fascia, replacing a roof, lifting a wall the cable passes through, or working within the safety zone around the overhead line, the supply must be disconnected by a Level 2 ASP before work starts and reconnected afterwards. Thorntek handles both ends — isolating at the pole, removing the tails, and bringing supply back the day the trades hand the site back.

Yes. Level 2 ASP 4869 covers overhead, underground and metering across both Ausgrid (Sydney CBD, Eastern Suburbs, Inner West, North Shore, Northern Beaches and the Upper North Shore) and Endeavour Energy (Hills, Greater Western Sydney, Penrith, South Western Sydney, Hawkesbury, Blue Mountains). One accredited contractor for the full overhead scope, every approval lodged by us.

Harbourside pockets through Mosman, Vaucluse, Rose Bay and Watsons Bay sit in sea-spray drift that eats galvanised brackets and copper terminations faster than inland Sydney. Tree-canopied streets in St Ives, Wahroonga and Pymble also trap moisture against the fascia. We replace with marine-grade stainless hardware and tinned fittings where exposure demands it.

A straight attachment and tails swap is usually back live by lunch: we position the EWP, isolate at the pole, drop the old tails, fit the new bracket, run fresh service cable, tighten the connections to spec and bring you back on. A full consumer mains pull, or a heritage terrace where the bracket has to be packed off the trim, takes the full day. Larger upgrades involving a switchboard change get an outage window quoted upfront.

Every overhead job starts with a free site inspection. You get a fixed-price quote in writing before any work begins, with no surprises on the invoice. For insurance-claim work after storm damage, we quote in the format your insurer's claim file expects, so the assessor can approve straight off our paperwork. Send a photo from the ground or call 1300 58 58 16 to book the inspection.

Yes. After a tree-fall, branch strike or wind event that's damaged the service line, attachment bracket or fascia, Thorntek attends, makes safe, photographs the damage from the ground, replaces the affected hardware, and issues a written report on Thorntek letterhead suitable for the insurer's claim file. The report lists the fault, the work performed and the compliance certificate reference.